Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at sales@artoftea.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Opened items of tea that do not meet your expectations need to be discussed with the Art of Tea. We do not guarantee any symptom relief from any product sold. Issues regarding flavour, aroma, composition, or similar are taken seriously, however we note that seasonal variation occurs in all our products and this is taken into consideration when discussing the issue. 

Exceptions / non-returnable items
We cannot accept returns on sale items or gift vouchers.

Exchanges
Exchanges need to be discussed with the Art of Tea via sales@artoftea.com.au 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@artoftea.com.au.